Jacana Warranty

In the event of a Repair, We agree to pay or reimburse for the parts and labor costs to repair or replace covered parts listed below (including replacement of all lost fluids) for the Plan Type Selected on the Registration Page, less applicable Deductible, subject to the terms, conditions and limitations herein. 

Replacement of any covered part may be made with new, re-manufactured, rebuilt or like, kind and quality parts at the discretion of the Administrator.

Parts will be reimbursed up to the manufacturer’s suggested list price. Labor time will be reimbursed using nationally recognized labor time standards. A maximum labor rate of $150.00 per hour or the Repair Facilities posted shop rate, whichever is less will be authorized for covered repairs.

You are responsible for any additional labor charges. Repair facilities are not required to discount their published labor rates. 

Call Toll Free (833) 743-3935 or your place of purchase for Instructions and Repair Authorization.

Prior Administrator Authorization is required to Obtain Claim Payment. If Your Bicycle is unsafe please do not ride and arrange deliver Your Bicycle to your repair facility and authorize them to diagnose the problem.

Provide the repairer with Your Contract number and direct them to call the Administrator for repair authorization at (833) 743-3935 before repairs are completed. The Administrators regular business hours are Monday through Friday 8:00 am – 6:00 pm EST. For after-hours claims assistance call (833) 743-3935, or email info@ridewell.cc

FAILURE TO OBTAIN PRIOR AUTHORIZATION TO COMPLETE ANY REPAIRS MAY RESULT IN CLAIM DENIAL. 　If You reasonably determine that Your Breakdown is covered by this Contract and You choose to have Your Bicycle repaired, You are responsible for paying the repair.

You must then call the Administrator during the next available regular business day so that the Administrator may determine whether Your repairs are covered. If the Administrator determines that there was a covered Breakdown and You meet the requirements outlined herein, then We will reimburse you in accordance with the terms and conditions of this Contract.

If  you experience a Breakdown at any time outside the Administrator’s regular business hours, You may take one of the following steps:

Wait until regular business hours and then follow the normal claims procedure outlined above;

or Authorize and pay for any teardown or diagnostic time needed to determine whether Your Breakdown is covered by this Contract.

If You reasonably determine that Your Breakdown is covered by this Contract and You choose to have Your Bicycle repaired, You are responsible for paying the repair. You must then call the Administrator during the next available regular business day so that the Administrator may determine whether Your repairs are covered.

If the Administrator determines that there was a covered Breakdown and You meet the requirements outlined herein, then We will reimburse You in accordance with the terms and conditions of this Contract.

1. Repairs that are covered under the original manufacturer’s warranty regardless of whether that warranty was transferred to You or the manufacturer refuses to honor its obligations. Any cost, repair, replacement or benefit for which the manufacturer has announced its responsibility through any means including recalls or service
2. Repairs beyond those required to correct a
3. ANY COVERED REPAIR NOT AUTHORIZED IN ADVANCE BY THE Repair facility.
4. Repairs made outside the United States or Canada.
5. Repairs required because of fraud, collision, abuse, negligence, neglect, misuse, abuse, vandalism, riot, theft, flood, fire, war, acts of God or loss that is normally covered by casualty insurance.
6. You rent your Bicycle to someone else.

Your receipt is the important piece of the puzzle. It validates your item, OEM warranty and accuracy of your product.

There are ways to try to get proof of purchase of your item. You can contact the vendor that you purchased the item and ask them for a reprint of your receipt.

You could also try to contact the manufacturer and they can look it up by the serial number or product ID.

You may cancel this Contract at any time, including when a loss of the Bicycle occurs or when You sell Your Bicycle without transfer of this Contract.

To cancel, you must submit a cancel request on your user dashboard, under the payments tab.

If You cancel this Contract, it will not be reinstated. This Contract can only be canceled by the original Contract Holder.

If your bike is new, and you registered your product within 30 days from the date of purchase, your warranty contract will be effective immediately.

However, if your bike was purchased more than 30 days from the date of registration, you will be required to wait 30 days before you are eligible to file a claim on your bike. 

Yes. Your Contract may be transferable to someone to whom You sell or otherwise transfer Your Bicycle while this Contract is still in force. The transfer must be initiated by the original Contract Holder.

To transfer, the following must be submitted to the Administrator within thirty(30) days of the change of ownership to a subsequent individual purchaser:

• A completed transfer form; with
  Name and Address of new owner, date of sale to new owner, current mileage;
• $100.00 Transfer Fee made payable to the Administrator.

Any remaining manufacturer’s warranty must also be transferred at the same time as ownership transfer.

If this Contract is canceled within the first sixty (60) days, We will refund the entire Contract charge paid. Any amount(s) paid out for approved claims or benefits will be deducted from the refund amount.

It is the responsibility of the Contract Holder (bicycle owner) to authorize the repair facility to inspect, diagnosis and troubleshoot any problem they are experiencing. Contract Holders are responsible for any charges for diagnostics until a warrant-able failed part has been identified. The part in question must be listed in the service contract in order to be eligible for coverage.

At that point RideWell will initiate the claim, negotiate with the repair facility and process agreed amount of payment. The Contract Holder is responsible to pay the stated deductible amount in their contract, any additional labor costs above the maximum reimbursement amount stated in the contract, shop supplies fees, any other repairs made that are not approved repairs and any other charges that are not specified in the contract.

Repairs made without prior authorization may not be eligible

Yes. Please note: RideWell will need a detailed estimate that contains what work needs to be performed, electronic supporting documents such photographs of failed parts if available and an itemized list of the parts required to repair a warrant-able failed part.

It is imperative we receive this data as soon as possible because without supporting documentation the claim process will be delayed. Repairs made without prior written authorization will not be eligible.